FREQUENTLY ASKED QUESTIONS
Headphones
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Headphones
Hold the headphone in one hand. With the other pinch the cushion near the end that goes in your ear and twist. The flexible cushion will slip off over the ear stem.
Everyone's ears are a bit different. Try each tip and see which will fit best for you. Each style has its advantages. Try each style and see which is the best fit and provides the best seal for greater listening enjoyment.
Straight and angled connectors can both provide certain advantages. The majority of customers prefer an angled connector, keeping it low profile. This allows for phones and portable music devices to more easily fit in pockets, bags, etc.
Please see our
ControlTalk compatibility chart
(scroll down & click the 'ControlTalk' tab)
Be advised that the Controltalk feature is an Apple technology that will have full compatibility with the iPhone 3GS, iPhone 4 and certain iPod models. It may work with other devices but will have limited functions.
iPod compatibility:
The ControlTalk feature is designed specifically for iPhones and iPods. Some limited functions may work with other devices. To check compatibility with your device visit our site at:
ControlTalk Works
The ControlTalk feature is designed specifically for iPhones and iPods. Some limited functions may work with other devices. ControlTalk Universal is meant to provide greater compatibility with mobile phones.
Using ControlTalk™
Answer or end a call: Press and release the center button once to answer. Repeat to end the call.
Decline an incoming call: Press and hold the center button for two seconds, then release. There will be two beeps when you let go to indicate successful operation.
Play or pause a song or video: Press and release the center button. Repeat to resume.
Skip to the next or previous song or chapter: Press and release the center button twice quickly to skip forward. Press and release three times quickly to skip back.
Control volume: Press the (+) button to increase volume. Press the (-) button to decrease volume.
Functionality will vary by device. For more information on functionality for your device, please visit
ControlTalk Works
Both the Pro Copper's and the Pro Gold's are exceptional in ear speakers. Technically the Copper's are more accurate though some may find that the Gold's provide for a smoother high end tone.
If you are located in the United States, please call Customer Support toll free at 877-800-8989 (Monday - Friday, 7:00AM - 4:45PM PST) to arrange a Return Merchandise Authorization (RMA).
Unfortunately we do not disclose information on how to determine if a set of headphones may be subject to counterfeit because it may allow counterfeiters to improve their fakes.
As long as our headphones were purchased from an authorized Monster Cable retailer, the headphones are guaranteed authentic.
(
Where To Buy, list of authorized retailers)
(
Monster Cable Blacklisted Dealers)
As long as your headphones were purchased from an authorized Monster Cable retailer and can provide a copy of the receipt, the warranty is valid from the original purchase date. The receipt validates the manufacturer's warranty, which covers any possible manufacturer defects. It does not cover abuse, lost or stolen product(s).
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