FREQUENTLY ASKED QUESTIONS
Monster Central Remotes and Lighting
Showing All Records In:
Monster Central Remotes and Lighting
Login to account.
Select "Modify Settings" then "Modify Lights".
Select "Pair Z-Wave Devices" or "Lighting Setup".
Connect remote to the USB and then hit "Next".
When the desktop screen instructs "to pair control net lights", remove remote from USB.
Remove battery on remote and then reinsert battery.
Hit "Next" on remote.
To pair lights follow steps 1-3.
1. Select light and hit "Add" then Press / hold button on light.
2. Remote display will respond "Added".
3. Repeat steps 1-3 for all lights and then hit done.
The remote will display "You need to Add RF-Extender to the network".
Power Omni-Link.
Select "Add" when near Omni-Link.
Press and hold "Connect" on Omnilink for 3-4 secs.
You should get "RF Extender Added".
Connect remote to USB and select "Next".
When data transfer is complete, a check mark on all light modules and Omnilink show paired.
Select Next until Home Page run Update Remote.
1. Verify the correct number of Omni-Links and AVL300 remotes on the account by checking the "Connectivity" link located on the TOP CENTER of the "Home" screen.
2. Assign the AVL300 or Omni-Link to the components under the "Control Device" selection.
3. Connect Omni-Link to power and press and hold the "connect" button for 70 seconds, until the lights on the Omni-Link flash in an alternating pattern. This resets the Omni-link to prepare for the Pairing Process.
4. Pair the AVL300 and the Omni-Link and do an update to test the configuration.
5. If an error occurs, perform a firmware update on the Omni-Link and a firmware update on the AVL300 in safe mode using the instructions listed in this FAQ. Once the firmware updates are complete, repeat the pairing process again.
1. Under "Get Support" on the "Home" page scroll down to the bottom of the page and select "Firmware" in the "DOWNLOADS" section.
2. Follow the on screen prompts, and when the software asks to connect the remote, remove the battery. Press and hold the "select" button in the center on the remote control, and THEN connect the USB. When the remote displays Safe Mode Requested, you can then let go of the select button.
3. Follow the on screen prompts on the desktop screen by pressing "NEXT", even if the remote already has the newest firmware, continue with the firmware update.
4. When the desktop asks you to "update" the remote select NO.
5. When the firmware is finished, the desktop will return to the "Home" screen. Remove the USB, and reinstall the battery.
6. The firmware on the AVL300 remote is now updated.
1. On the "Get Support" menu scroll down to the "Downloads" section and select firmware.
2. Connect the OmniLink to the USB and follow the on screen prompts. Initially the desktop will call the OmniLink the remote control, but disregard it and continue with the firmware upgrade. If the OmniLink has the newest firmware, continue on with the firmware upgrade anyways.
3. When the desktop ask you to "Update" select NO.
4. When you are back at the "Home" screen the OmniLink firmware update is finished.
You can change your Login ID, password, or any part of the profile you entered during your initial account setup.
To change your Login ID or password:
1. Click My Profile on your home page.
2. When you are finished changing your login ID or password, click Next.
1. Click More Options next to the device on your Monster Controller home page.
2. Click Learn infrared commands.
3. Select the commands you want to teach the component.
NOTE: To teach a command that is not listed, in the Learn a New Command box enter the name of the command you would like to teach and click Learn New Command.
4. Click the Learn Selected Commands button and follow the instructions to teach the commands.
NOTE: "Your original controller" will appear beside the command on the infrared language page, indicating the command has been learned correctly.
5. When you have finished teaching the commands, click Done to return to your home page.
6. Click Update My Controller.
The difference between analyzed and RAW commands is analyzed commands are a condensed version of the commands from your original controller. They have been matched to a language in the public database for your components. Analyzed commands are more versatile and will allow you to efficiently control your components. RAW commands are stored exactly as your original component sends them. If analyzed commands are not properly controlling a specific function for your component, then try RAW commands.
To add an activity that was not added during the initial setup:
1. Click Add an Activity on your home page.
2. Click No - manually add an activity to my setup.
3. Select the type of activity you want to add.
4. Choose the option that best describes the activity.
5. Follow the instructions in the activity setup wizard.
6. When you have completed the wizard's instructions click Update My Controller.
To remove an activity:
1. Click Remove an Activity on your home page and follow the wizard's instructions.
2. When you have completed the wizard's instructions click Update My Controller.
Renaming a Device
To rename a Device:
1. Click More Options beside the Device on your home page.
2. Click the rename option.
3. Enter a new name for the Device and click Save.
Renaming an Activity
To rename an Activity:
1. Click Customize beside the Activity on your home page.
2. Click the rename option.
3. Enter a new name for the Activity and click Save.
It is possible the controller is unaware your cable box has an on-screen TV guide.
To control your on-screen guide with the controller:
1. Remove your current cable box from your configuration.
2. Add a new device: Digital Set Top Box.
3. After you have added the Digital Set Top Box you will need to run the setup wizard again by going to your home page and clicking Customize beside the Activity using the Digital Set Top Box.
For specific instructions, click the scenario that best describes your power option:
a) My original controller uses two separate buttons for powering my projector on and off
b) My original controller uses one button for powering my Projector on and off
1. Click More Options beside the device on your home page.
2. Click Adjust inputs and follow the online instructions.
To add an extra Device or Command to an Activity:
Click Customize beside the appropriate activity on your home page.
Click Run the setup wizard again.
Follow the online instructions until you reach the "Confirmation" page. Select Yes, but I want to add more control of options and devices for this Activity and click Next.
Click Add next to the device(s) you want to control in the activity and click Save to continue setting up the activity.
Follow the online instructions until you reach the page with the heading "Choosing Custom Actions".
In either the Start Actions or Leave Actions table select the appropriate device to add action for, and then click Add.
From the next page, select the required IR, function, or input from the drop down lists.
You will be returned to the previous page and will see that the new operation has been added.
Click the Save button to save your changes and return to your home page.
To remove an extra command from the startup of an activity:
Click Customize next to the desired activity on the home page.
Select Run the setup wizard again.
Follow the online instructions until you reach the "Confirmation" page. Select Yes, but I want to add more control of options and components for this Activity. Click Next.
You will now be given a list of components being used in the activity. Click Remove next to any component that is not required. Click Save.
Answer any questions that follow until you arive at the "Choosing Custom Actions" page.
Click the Remove button next to the command(s) you would like to remove from the list.
Once you have removed all of the operations for your Activity, click Next to save your changes.
Click Update My Controller.
To set the controller to leave my Digital Box, Satellite, PVR, Tivo®, Cable Box, or other component powered on all the time:
1. Click More Options beside the component on your home page.
2. Click Adjust power settings.
3. Select I want to leave this component on all the time and click Next.
4. Answer any questions that follow.
5. Click Update My Controller.
If you sometimes listen to the sound from the Stereo Receiver and at other times listen from the TV speakers when watching Television, add two separate Activities:
To add an Activity, please choose "Add an Activity" under the blue ?Activities" banner on your home page.
Choose No - manually add an activity to my setup.
Select the type of Activity desired.
Choose the option that best describes the Activity.
Follow the Activity setup wizard and choose the Television for sound.
Once you are back to the home page, add a second Activity by repeating steps 1 to 4.
Choose the Stereo Receiver for sound.
Choose Customize beside each of the newly created Activities and then choose Rename xxxx where xxxx is the name of the Activity.
Update the controller.
To setup Disc titles,
1. Choose "More Options" beside the CD or DVD player on your home page.
2. Then choose "Change the Setup of this Device".
3. Follow the wizard (previous choices will be indicated with a green circle around the blue bullet) until the heading "Enter the number of CDs that your CD Jukebox can hold" appears.
4. Enter the number of Discs the Jukebox can hold and then click "Submit".
5. Choose the method of disc selection used by the Jukebox. When the wizard is complete you will be returned to your home page.
6. From your home page click on "Setup CD Media" next to the appropriate Device.
7. Enter the names of the Artists. Ensure that you enter each name in the correct row corresponding to the CD disc number (e.g. the number you would enter on your original remote to play that disc).
Note: please ensure you do not have duplicate names as only one will appear in the LCD screen of the remote.
8. Click on the links at the bottom of the page to
Choose Add an Activity under the blue Activities banner on your home page.
Choose No - manually add an activity to my setup.
Select Watch Television.
Choose Listen to Satellite.
Follow the Activity setup wizard.
Update the controller.
To change the length of the infrared language,
1. Click on "More Options" beside the appropriate Device on yout home page.
2. Select "Troubleshoot".
3. Select "Show me more problems".
4. Then choose "My Device doesn't appear to receive every command correctly".
5. Choose one of the following:
My Device doesn't respond to some commands.
My Device responds too much to some commands. For example, volume up increases the volume too quickly.
6. Modify the number of repeats. The default is 3. Lower the number if the commands are repeating unnecessarily. Raise the number if the device does not respond to the commands.
7. Click "Save".
Update the controller.
To teach commands for your Device that did not work properly in normal mode:
1. Click More Options beside the device on your Monster home page.
2. Click Learn Infrared Commands.
3. Click Custom. The page will reload.
4. Select the boxes for commands you would like to teach, and click Learn Selected as Raw.
NOTE: When teaching each command, press the button on the original controller for as long as required to control the device. The commands will be learned with the exact format that is sent by the original remote.
If you have any trouble teaching the commands in RAW, complete the following steps:
1. Verify you are pointing the original remote at bottom end of your Monster Controller, and are holding the remotes 2-4 inches apart.
2. Minimize the amount of light that could interfere with the learning process by covering the distance between the controllers. Block out sunlight, or turn off the lights.
3. Check that you have installed new batter
For specific instructions, click the scenario that best describes the power settings for your device:
a) My original remote uses two separate buttons for powering my device on and off
b) My original remote uses one button for powering my device on and off
c) My original remote does not have power buttons or I would like to leave the device powered on all the time
When a Device is first entered into the web site, conservative delays are chosen between commands. This ensures that the Device is ready to receive each command sent to it. For most Devices this is acceptable, but for some Devices (such as televisions or cable boxes) it can be desirable to speed things up.
If the original remote for your Device has only one button that cycles through inputs, then choose 'Adjust Speed Settings' beside the appropriate Device, on your home page
When switching inputs, the 'Input Delay' controls the amount of time that the remote waits between sending the input command.
If the process is too slow, decrease the 'Input Delay' and click the 'Change' button.
Note: If you lower the delay too much, it is possible that your Device may not receive all commands that are sent to it, resulting in poor performance.
Update the controller.
To ensure that the Volume or Direction Buttons only move one step (no double commands), do the following:
1. Click on More Options beside the appropriate Device on your home page.
2. Select Troubleshoot.
3. Select Show me more problems.
4. Then choose My Device doesn't appear to receive every command correctly.
5. Choose My Device responds too much to some commands. For example, volume up increases the volume too quickly.
6. Change the number of repeats to 1. The default is 3. Lower the number if the commands are repeating unnecessarily. Raise the number if the device does not respond to the commands.
7. Click Save.
Update the controller.
To make sure numbers are not missed:
1. Increase the Inter-key Delay and click Change.
2. Click Update My Controller.
NOTE: If numbers are still being missed after several attempts at modifying the Inter-key Delay, set it to 500 ms, and move on to step 3.
3. Ensure that the Device is configured to send the correct number of digits. Click More Options beside the device.
4. Click Change the Setup of this Device. Follow the online instructions.
5. You will be prompted with the question "How do you select channels with your original controller?" Select the method you use.
6. Once the update has been made, click Quick Check and follow the online instructions.
7. Click Update My Controller.
1. To ensure the applications open correctly, clear your computer's temporary internet files cache. To do this (using Internet Explorer only):
a) Open Internet Explorer.
b) Click Tools and click Internet Options.
c) Under Temporary Internet Files on General tab, click Delete Files.
d) Click OK to confirm the deletion of these files.
e) Click Update My Remote.
If you continue to experience the same problem, go to step 2:
2. In Internet Options click the Security tab and ensure the security level is set to "Medium".
3. Select the Privacy tab (if it exists in your version of Internet Explorer) and ensure the privacy level is set to "Medium".
4. Click OK.
To solve this error, download and install a newer version of Windows Script. Select the appropriate link for instructions:
Windows XP
http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb-95a22b832caa&DisplayLang=en
Windows Script 5.6 for Windows 98, Windows Millennium Edition, and Windows NT 4.0
http://www.microsoft.com/downloads/details.aspx?FamilyID=0a8a18f6-249c-4a72-bfcf-fc6af26dc390&DisplayLang=en
To correct this error, do the following:
1. Restart the computer and try updating or learning again.
2. If the problem persists,
Uninstall the software from the computer.
Restart the computer.
Log in to your account and click on the Support link from the your home page.
Click Software in the Downloads section.
Follow the instructions to download and install the latest Software.
Try updating or learning again.
3. If the runtime error continues to occur, it may be related to the permissions you have on your computer. Please ensure that you have administrator permissions on the computer you are using. Repeat Step 2.
The Monitor software is not installed.
Choose the Support link from the top of your home page.
Click Software in the Downloads section.
Follow the instructions to download latest Software.
Update the controller.
To make backup copies of your configuration:
1. Ensure that the controller is not plugged in to the USB.
2. Click on Update My Controller from your home page.
3. Wait until the Update application pops up.
4. When the window pops up with the message No Monster Controller Detected, click the Exit button.
5. Then click the Troubleshoot button.
6. Select the radio button option that states The application did not launch automatically and click Next.
7. Right-click on the link that says Controller Data File (Update.EZHex) and then choose Save Target As....
To add commands when exiting an Activity, do the following:
From your home page select Customize next to the desired Activity.
From the next page select Run the setup wizard again.
Answer the questions in the activity wizard until you come to the "Confirmation" page. You will be given a summary of actions performed in this activity.
To add other components and/or commands to this activity select Yes, but I want to add more control of options and devices for this Activity. And click Next.
Click the Add Button next to any addition devices you wish to add to this activity. Click Save once you have added the necessary components.
Continue to answer the questions in the activity wizard until you come to the "Choosing Custom Actions" page. In the Leave Actions table select the appropriate device to add action for, and then click Add.
From the next page, select the required IR, function, or input from the drop down lists
You will be returned to the previous
NOTE: Familiarity with Windows and Windows terminology is recommended to complete this process.
If the USB port does not detect the controller it could be due to a timing issue between the USB and the controller.
1. Ensure the controller is disconnected from the USB cable.
a) Unplug all USB devices.
b) Remove the battery from the controller and then reconnect it to the USB cable with no batteries (The controller will get power from the USB and should then be recognized by your computer).
c) Restart the computer.
If the USB port still doesn't detect the remote, go to step 2.
2. Put the battery in the controller and ensure it is connected to the USB port. Verify that your USB port is functioning properly by:
a) Clicking Start on your desktop.
b) Click Control Panel.
c) Click System.
d) Click the Hardware tab.
e) Click Device Manager.
f) Ensure "Human Interface Devices" appears in Device Manager and does not have an exclamation
To return to the Welcome page, logout of your Monster account by clicking Logout and then login again.
If you do not want the Welcome page to be displayed in the future, select Always go directly to my Home Page.
If you chose to go directly to your Home page, and want to restore the Welcome page, click My Profile and clear the Always go directly to my Home Page after logging in check box.
To change the activity that is started when an Activity button is pressed:
1. Click Customize Activity Buttons on your home page.
2. Choose the appropriate Activity from the drop-down lists.
3. Click Save.
4. Click Update My controller.
NOTE: Currently, it is not possible to change the functionality associated with More Activities.
Some types of CD and DVD players can hold more than one disc at a time. In particular, there are some players (called Jukeboxes) that can hold hundreds of discs. Often these players allow the user to select a disc by entering the number of that disc (for example, disc 19 out of 300), or by using a menu driven system.
The Monster Controller can make these types of systems significantly easier to use because they allow you to enter information about each disc (for example, disc 19 is 'The Matrix'), and then select which disc you wish to view based on the name of the movie, rather than having to remember that it is disc 19.
In order for the Monster Controller to control your CD or DVD jukebox in this manner, you must be able to select discs numerically (e.g. select disc 19) as opposed to discrete buttons for each disc (e.g. disc1, disc2, etc).
Note: A charge may be applicable for activating and using this feature. Please contact our sales team for more information.
To enable this feature for your device, follow the instructions below. Your jukebox must support selecting discs numerically (e.g. "Select Disc 19" instead of discrete buttons for "Disc1", "Disc2", etc), or a menu driven system, for this feature to operate correctly.
Set-up Instructions:
From your home page, click on More Options next to your device.
From the next page select, Redo Initial Setup for this TV.
Follow the wizard until you reach the page with the heading, "How do you select a disc with your original remote control?".
Choose the option I use number keys to select a disc.
When you return to your home page, there will be a link next to your device that says Setup Media.
You should now be presented with a table that allows you to enter the Artist and Album names (for CD Jukebox) or Movie Titles (for DVD Jukebox) for your collection. Ensure that you enter each disc in the correct row corresponding to its Disc Number.
Enter several media titles, th
The Monster Controller website will allow you to set up more than one configuration, but each configuration must have a different user name (login ID).
Two Controllers With Two Separate User Configurations
If you have two Monster Controller (one for the living room and a second different remote for the bedroom), and your email address is "abc@def.com", we recommend you create two separate user configurations:
abc@def.com_Living Room - will contain your living room configuration, and
abc@def.com_Bedroom - will contain your (second) bedroom configuration
Two Controllers With One User Cofiguration
If you have identical remotes with the same configuration:
Only one login ID is needed
You may update the controllers from the same login ID
Do a connectivity check before updating, to ensure the configuration is generated correctly for each Monster Controller
NOTE: We recommend that you create the minimum number of configurations
The Monster Controller uses six buttons next to the LCD (three on either side) to provide quick access to additional infrared commands that may be useful during some activities.
In some instances, the menus available for an activity may have a title indicating the activity or menu you are currently in. A title reduces the number of available soft buttons from 6 to 4.
You can force the Monster to use all 6 buttons, but it will no longer display the activity name in the screen.
Login to your Monster home page.
Click My Controller Preferences.
Click Settings.
Change the "Menu Format" option to either 4 button or 6 button.
Click Save.
Due to potential problems receiving the IR from the Monster controller, many devices require they see multiple "repeats" of data before they recognize a command as being valid. This threshold can vary between manufacturers, and even devices by the same manufacturer. The Repeats setting specifies how many times the controller should send a command, which is normally between zero and five.
Due to potential problems receiving the IR from the Monster Controller, many devices require they see multiple "repeats" of data before they recognize a command as being valid. This threshold can vary between manufacturers, and even devices by the same manufacturer. The Repeats setting specifies how many times the remote should send a command, which is normally between zero and five.
Some customers have requested the ability to automatically change inputs when surfing between standard and high definition (HD) channels. For example, channel 600 (SD) may be set to Video1 on the television, whereas channel 700
(HD) may require the television to be set to Video2.
Unfortunately, the remote does not currently support this type of customization, however it is under consideration for future development.
In the meantime, we recommend that customers in this situation use the following workaround:
Create two 'Watch Television' Activities - one for regular television, the other for HD television. In the set-up for each Activity, make sure you choose the appropriate settings (including video and audio input settings). Note that you can customize the channel list for each Activity to show only the relevant channels.
If your Monster Controller is having problems learning IR commands from your original remote, please do the following:
1. Verify you are pointing the original remote at bottom end of your Monster Controller, and are holding the controllers 2-4 inches apart.
2. Minimize the amount of light that could interfere with the learning process by covering the distance between the controllers. Block out sunlight, or turn off the lights.
3. Check that you have installed new batteries in the original remote you are trying to use to learn commands. If the batteries are low, the signal coming from your original remote may be too weak for the Monster Controller to detect.
4. Be sure to hold down the button on the original controller for at least 1-2 seconds, otherwise the signal may be too short for the Monster Controller to process.
5. If you still have trouble teaching the commands, start with the remotes 2 inches apart. Then try again with, slightly increasing the distance each ti
If your controller was previously working, but has since stopped working:
Select the symptom in the following that best describes what is happening:
Symptom Possible Causes Resolution
The LCD screen is blank
Low battery
The green light at the top of the remote does not go on when I press buttons.
Low battery
No activity selected
Ensure you have selected an activity, and the button you are pressing is used by the activity.
The green light at the top of the remote turns on and off, but none of my devices are responding to any buttons I press.
Low battery
Controller updated from web site, but some devices or activities are not configured correctly.
Ensure any newly added devices and activities are configured correctly.
If you are having problems updating your remote: 1. Ensure the remote is correctly plugged into the USB port on your computer. 2. Select the symptom in the following table that best describes what is happening:
Symptom Possible Cause Resolution
I get the message "binary file was the wrong size"
Internet security software on your computer (e.g. Norton Internet Security) may be improperly configured and is interfering with the configuration download
See Binary File was the Wrong Size.
I get the message "This configuration file is not compatible for your remote."
Remote being updated is not the same as the remote used to set up your account
Firmware upgrade required
Run a Connectivity Check by clicking Connectivity on your home page.
Internet Filters
Internet filters such as Norton Internet Security, Internet Explorer's Content Advisor and Net Nanny are designed to filter out objectionable content and damaging viruses in your In
Note that this functionality is available only for CD and DVD Jukebox devices.
Before you can upload a .csv file you must have already configured your CD or DVD jukebox to have media listings. If you do not see a "Setup Media" link beside your device click here
1. Click the "Setup Media" link beside the CD or DVD Jukebox device.
2. Choose the last bullet beside the "Tips" icon, which has a link labeled "click here" which takes you to the CSV import page.
Update the controller.
Notes:
Ensure that you include the header as shown in the sample CSV file
In order to avoid typos in the file, a software tool such as Excel is very helpful
The remote can control most types of devices that come with an infrared remote control. However, there are some exceptions listed below:
Bose Lifestyle 20, 25, 30, 40 and 50
Bang & Olufsen (B&O)
Pace Cable Boxes (mainly used in the UK)
Sony VisionTouch (STR-DexxxG)
(STR-DA90ESG, STR-DE805G, STR-DE815G, STR-DE905G, STR-DE1015G, STR-D760Z, STR-G1ES, STR-GA9ESG, TA-VE810G)
This feature is not supported for Digital Music Servers and Media Center PCs. Media listings for Digital Music Servers or Media Center PCs cannot be accessed directly using the Monster controller.
To access media listings, customize the buttons and/or LCD screen on the controller. For instructions on customizing buttons, read the following, Customizing Buttons.
To customize or change the function of a button:
1. Click Customize beside the activity on your home page.
2. Click Change the behavior of buttons.
3. Select a command from the drop-down list in the appropriate Device column.
4. Once you have completed your changes, click Done to save your changes.
5. Click Update My Controller.
Adding a Custom Button Label
To add a custom button label for an activity:
1. Under the Custom Button Label column, enter the label name you want to appear in the remote LCD.
2. Select a command from the drop-down list in the appropriate device column.
3. Click Save.
The default behavior of some firewalls may prevent an application from running on your PC.
An incompatibility exists between Shaw's proxy server and the member's web site. If Shaw is your Internet service provider, then it is necessary to bypass the Shaw proxy server in your Internet Explorer settings:
1. From the Tools menu in Internet Explorer click Internet Options.
2. Click the Connections tab.
3. Click LAN Settings.
The following window will appear:
Ensure that all three check boxes are cleared.
5. Click OK.
6. Then click OK on the Internet Options window.
The Intrusion Detection feature of Norton Internet Security and Norton Personal Firewall recognizes some functions (e.g. the Monster applications) on the www.monstercable.com as suspicious traffic and blocks these functions.
We recommend disabling all firewall and anti-virus software. You can normally disable Norton by right-clicking the icon in the system tray and selecting disable auto protect.
We recommend disabling all firewall and anti-virus software. You can normally disable Zone Alarm by right-clicking the icon in the system tray and selecting disable or close.
The Bose system must be set to receive IR commands. For instructions on setting your Bose to receive IR commands, see your Bose User Manual or refer to the following diagram:
Source: http://www.bose.com/pdf/customer_service/owners/og_ls28_ls35.pdf
The Bose Lifestyle 18, 28 and 35 systems are capable of being controlled by both Infrared (IR) and Radio Frequency (RF). By default, they are set to accept RF. They can be fully controlled by the Monster controller when switched to receive IR commands.
Note: The Bose MiniSystem must have the firmware version of 01.03.02 or later in order to accept IR signals. To view the current firmware version:
Turn off the system.
Hold down the STORE button on the front of the device.
While holding STORE, press ENTER.
If the firmware version is before 01.03.02 an update CD is available from Bose.
Power On Delay: When a device powers on, it takes a certain amount of time to "warm up" and resume normal operation. For most devices this happens very quickly, but for some devices such as televisions and receivers it can take up to 3 seconds (3000 ms). For some Plasma screens and other high-quality picture reproductions can take close to a minute (60000 ms).
Inter-key Delay: When a device receives an infrared command, the device is then "busy" processing the command. The amount of time required before the device responds to another command is known as the Inter-key Delay, and normally ranges from 0 to 300 milliseconds. Devices with long Inter-key Delays take longer to respond to multiple infrared commands (i.e. when changing television channels).
Input Delay: When a device switches inputs (i.e. goes from Video 1 to Video 2) the device is then "busy" processing the command. The amount of time required before the device responds to another input command is known as the
To add a Generic Activity, do the following:
Click Add an Activity from your Monster home page.
Click No - manually add an activity to my setup.
Then click Utility.
Choose Generic Activity.
Click add beside the Devices you want to control (i.e. Computer). Once you have added all the appropriate Devices, click Next to continue setting up the Activity.
If you wish to rename the Activity, you can do so by clicking Customize from your Monster home page, next to the Generic Activity, and then select Rename Generic Activity.
Now that you have added a Generic Activity, you will need to customize the appropriate buttons or the LCD screen.
Update your Monster controller.
To close another Monster application(s) currently communicating with the controller:
1. Press Ctrl+Alt+Delete .
2. In the Task Manager dialog box, click the Applications tab.
3. Select any task that starts with "EasyZapper".
4. Click End Task.
5. Repeat steps 1 to 4 for other EasyZapper programs running.
6. Click Update My Controller.
NOTE: If other Monster applications are still communicating with the remote, please reboot your computer. This will close all Monster applications.
To ensure that the Devices are all powered on properly, please call our Support line, and any of our Technical Support Specialists will be able to help you with this. For a list of telephone numbers in your area visit out contact and support hours page
Please advise the agent of your hardware setup.
The Bose Lifestyle 20, 25, 30, 40, and 50 systems are controlled by Radio Frequency (RF or UHF) and therefore cannot be controlled by the current range of Monster controller. To resolve this issue, use the Bose RF Controller (available at many electronics stores), which will take IR commands transmitted by your Monster controller, translate them into RF commands, and will then send them to your system using your Monster controller.
To set up the C-1024 converter to work with the Monster controller:
Ensure the toggle switch on the back of the C-1024 converter is in the up position.
If the Monster controller still does not control your Bose Lifestyle system, unplug and re-plug every cable and wire on the Bose system to ensure everything is securely connected.
In the Adjust Inputs wizard for your Samsung, only choose the active inputs for your HLN or HLM series plasma by selecting the appropriate options under "In Use?"
Samsung HLN and HLM series plasmas have the ability to skip over inputs not connected to a device. You can access active inputs by pressing the button (on your original remote) that changes inputs. Inactive inputs are automatically skipped over. The Monster controller will automatically cycle through the inputs that have been included
Each time you update your Monster controller, you will have to repeat the following steps. The Monster controller is able to track the inputs your devices are on in each activity. When you change activities, or power-off and back on, it will keep the devices set to the correct input. The only time it may be "out of sync" is when you first use the system after an update and choose an activity
By using the Help button on the controller, the Monster controller will be synchronized with the television. This will allow the Monster to correctly switch inputs automatically when you choose an activity
To synchronize your Monster controller with your system after updating the remote:
1. Choose an activity and then press Help on the controller.
2. Carefully answer the questions on the LCD. Repeat steps 1 and 2 for each activity.
To add a Second Zone/Multi-zone for your stereo receiver:
1.Click Add a Device on your home page.
2. Select Amplifier from the Device Category column and follow the online instructions.
3. Click Update My Remote. You can now access the second zone receiver through Device mode.
4. On the Remote press Device and select Stereo Receiver 2 from the list. If Stereo Receiver 2 does not appear in the first page of the LCD press Next to find it. Your remote will now only control the second zone functions for the receiver.
To customize the buttons for your second zone:
1. Click More Options next to the Second Zone Receiver on your home page.
2. Click Customize the Device, Sound, and Picture Commands for this Stereo Receiver.
3. Click Done when you are finished.
4. Click Update My Remote.
There are two likely causes for a Device not working properly. It is either set to a different code setting in our database, or changing delay settings will fix the timing of the commands.
1. While in front of your entertainment system, please choose an Activity that includes the Device that is not working properly. If the Device does not power on, please use the "Help" button and scroll through the questions. When you get to the question "Is the device On?" choose "No" and see if it powers on your Device. If it does power on, this tells us that it is a timing issue, and not an incorrect IR command. To fix the timing of the commands to this Device, please choose 'More Options' beside the Device on your home page, then click 'Adjust the Delays'. Increase the "Inter-Device Delay" for the Device and click "Next". Update the Remote.
2. If it does not power on the Device, please press ?Device? on the remote. Choose the Device from the LCD screen. Use the ?Next? button to scroll
The remote is able to track what inputs your Devices are on in each Activity, so that when you change Activities, or power off and back on, it will keep the devices set to the correct input.
The only time it may be "out of sync" is when you first use the system after an update and choose an activity.
If the input on a Device is out of sync, press Help and answer the questions, to set the input correctly.
If the input is still not correctly set, follow the appropriate tests to determine the problem and solution:
A) My original remote cycles through the inputs with one button
1. Ensure the correct inputs are displayed, and are in the correct order on the Inputs page. This is the order they will be cycled through by the remote.
2. Using the device's original remote, when you turn off the device while it's on a certain input, such as Input 1, and then turn it back on, does the device stay on its previous input, or does it revert to a certain input? <
The minimum system requirements are:
Windows System Configuration
IBM compatible PC with USB plug-and-play support
Microsoft Windows 98SE/ME/2000/XP operating system
50 MB free hard drive space
Internet connection (dial-up, cable, DSL, etc.)
Macintosh System Configuration
Mac with USB plug-and-play support
Mac OS 10.2 or higher
Safari 1.0 or newer web browser
10 MB free hard drive space
Internet connection (dial-up, cable, DSL, etc.)
If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:
1. Ensure the Remote is in Safe Mode Requested by taking out the battery, and disconnecting the remote from the USB cable.
2. Hold down the Off button and plug the remote into the USB.
3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
4. With the unit in Safe Mode Requested, re-install the firmware by clicking Support on your home page.
5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
6. Once the firmware upgrade is complete, click Update My Remote.
7. Insert the battery into the remote.
Gefen has reported IR conflicts users are experiencing between their 4x1 HDTV switcher and HDTV sources.
For an explanation, see http://www.gefen.com/kvm/support/upgrade.jsp
Warning: The information contained within this article is from an invalidated third party source and is not a Monster-authorized solution. Monster Cable is not responsible for any damage resulting from actions based on the content of this article. Use the information contained within this article at your own risk.
No learning remote can work with a VisionTouch receiver.
Work-around: There is a device that can be made to allow your Monster controller to control your VisionTouch device. For instructions, see
sony-rec-strda90esg.zipThe VisionTouch system uses a 455KHz carrier frequency, which seems compatible with many learning remotes, but uses a completely unique IR protocol that cannot be learned by almost every universal remote to-date, including Sony's own models.
Warning: The information contained within this article is from an invalidated third party source and is not a Monster-authorized solution. Monster Cable is not responsible for any damage resulting from actions based on the content of this article. Use the information contained within this article at your own risk.
See http://www.remotecentral.com/cgi-bin/mboard/rc-discrete/thread.cgi?1833 if any of the following apply:
You need help to check your Samsung DLP for the firmware version number.
You are having difficulty switching inputs with the Monster controller, and need help to determine whether your Samsung DLP is able to accept discrete (direct access) commands.
To enable the backlight (glow light) on your Monster controller:
1. Click My Controller Preferences from your Monster home page. 2. Click Settings. 3. Next to the glow timing, select the length of time you would like the backlight to stay on. Note: Longer backlight times will impact battery life. We recommend selecting 5 or 10 seconds. 4. Click Save. 5. Update your Monster controller.
If you experience any problems with the glow light, do the following:
1. Remove the batteries from your controller and plug the controller into your computer. It will draw power from the USB port of the computer. 2. Press the Glow button. a) If the controller illuminates, then insert fresh new batteries, and disconnect from USB. b) If you notice the controller does not illuminate, please contact Monster Technical Support.
We have provided you with the following tools to help you control your entertainment system exactly the way you want:
User Manual (available in print and online formats)
FAQs
Help link for each page of a wizard
For specific instructions, click the scenario that best describes your inputs:
a) My original remote cycles through the inputs with one button
b) My original remote has separate buttons for each input
c) My original remote requires you to first enter a menu to select the proper input
d) My original remote has 2 or more buttons that cycle through the inputs: Contact our Customer Support Team
To adjust the repeats setting for a device:
On your home page click More Options next to the device having problems.
Click Troubleshoot.
Select 'Show me more problem' and click Next
Select My device doesn't appear to receive every command correctly. and click Next.
Select The device responds to some commands occasionally and click Next.
Select the option either one above or one below the current setting and then click Save.
Click Update My Remote.
If this does not resolve the issue, repeat steps 1-7 and try a different number of repeats.
Bang & Olufsen equipment uses a high frequency IR (infrared) protocol that can only be controlled by the 800 and 500 series Monster controllers. The 600 and 700 series Monster controllers are not able to control Bang & Olufsen equipment at this time.
Pace cable boxes use an infrared protocol called IRDa. Only the 800 series of Monster controllers can send these infrared commands.
All other controller models can control Pace cable boxes using a Red-Eye translator. Visit redremote.co.uk for instructions.
The update application checks the binary size of an update file is correct. If the check fails, you will get an error message, "The binary file was the wrong size".
1. On your web browser, click Tools, and click Internet Options.
2. Click Delete Files to delete your Temporary Internet Files.
3. If this does not help, save the file to your Desktop and double-click to open it.
NOTE: If you have Internet security software (e.g. firewall, anti-virus, or Norton Internet Security) installed it may prevent the download of files containing executable data. In this case it is necessary to adjust this software to trust the file the web site is sending.
4. If you are still receiving the error, lower your TV listings to None:
a) Click Setup Tv Content beside each television-based Activity. Appropriate Activities include (but are not limited to) Watch Television, Watch PVR, and TiVo Television.
b) Under Choose the number of days worth of TV Listings loaded on each Updat
The list of television channel providers is based on your ZIP or Postal Code, City and State. This information is contained in your Profile. To correct your Profile, choose the "My Profile" link from your Home Page and run the Activity setup again.
Read the description for each device type. Choose the one that you think best matches your device. Don't worry, you will always be able to change your selection later.
Note that you can click on the "Show More Device Types" button to expand the list of device types.
In the list of manufacturers for that device type, choose "-Not Listed-". Make sure you select the manufacturer of all of your other devices. Then click Next and you will be able to enter the missing manufacturer name.
Many manufacturers print their name on the front faceplate of the device, or on a sticker on the back of the device. Another good place to look is on the user manual for your device.
Basic
The Basic setup is the best choice for standard livingroom entertainment systems, unless you use your VCR as an A/V passthrough in the Activity (see below).
Custom
If you have a more elaborate entertainment system setup, then you should choose the Custom option. Here are situations where you should choose the Custom option:
You use your VCR to pass the A/V signal from one device to another in the Activity (A/V passthrough).
Example 1: To watch satellite TV, you need to turn your VCR on (because you have the signal from your satellite box go to your VCR and then to your television).
Example 2: To play a video game you need to turn your VCR on (because you have the signal from your game console go to your VCR and then to your television).
You use your amplifier as a pre-processor in this Activity.
You use your sound processor in this Activity.
You use a light controller in this Activity.
You use an A/V switch in this A
If you Watch Television channels using more than one device or service provider, then you can add more than one Watch Television Activity to your configuration.
For example, you might create a "Watch Satellite" Activity and a "Watch Cable" Activity.
The "Watch Satellite" Activity will use the Satellite to change channels, and the "Watch Cable" Activity will use your Television to change channels.
The setup wizard encountered a problem while configuring this activity. There are a number of possible causes for this:
You may have deleted a device recently. For example, if you have deleted your CD player, the 'Listen to CDs' activity will not work correctly.
You may have incorrectly setup a device (look for "Needs Setup" on your Home Page). For example, if the inputs are not specified correctly for your television then the 'Watch a DVD' activity will give you this error.
The connectivity check will ensure that the USB drivers and software are installed and working correctly. It will also ensure that the remote is communicating with the website before you move on to configuring the Remote.
The website will send a small file to your computer. This file contains information to send to the remote with one of the software applications installed on your computer. Once the file download has completed, the software application that communicates with the remote should launch automatically to perform the communication.
The update file is stored temporarily on your hard drive. Your browser chooses a temporary path location. Sometimes the hard drive location is full. To fix this problem, try the following:
Open a new browser window.
On the menu bar of your browser, click on Tools, then Internet Options.
Click on the "Delete Files..." button in the Temporary Internet Files section under General.
Try the download again.
You may have seen a window like this, when you attempted to convert your test drive account:
You need to install the software from the CD provided with your remote. After you install this software, plug the remote into your computer with the USB cable provided. Then return to the Test Drive window and click "Convert". If your computer needs to be rebooted during the software installation, login using your Test drive login ID, and then click "Convert".
When you enter this page, a window should pop up, which looks like this:
If all goes well, the website will communicate with the controller, that window should disappear, and you should be automatically sent to the next page, which, if successful, will indicate that the Connectivity is confirmed. It should look something like this:
If for some reason, the first window (grey) opens, but does not close, you should take note of the information on that page, and click on the "Troubleshoot" button at the bottom of the page. The image below is an example of such a problem:
If the first window opens, and closes, and everything seems to have worked, but you are not directed automatically to the page which indicates that Connectivity is confirmed, you should click on the "Done" button.
The troubleshoot button launches a connectivity troubleshooting wizard, which will help you to establish connectivity between the Monster controller website, and your remote control. Options within this wizard will allow you to:
Install the Monster client software, if you have not already done so. (The Monster client software allows your computer to communicate with the Monster Controller.)
Help you to 'wake up' the Monster client software if it is not responding
Troubleshoot and fix problems with the Monster client software recognizing or communicating with your remote.
Troubleshoot and fix problems with the Monster client software communicating with the Monster controller web site.
If you skip the connectivity check, and connectivity between your remote control and the web site has not been established, you will not be able to set up your remote control. We recommend that you attempt to troubleshoot the problem with our troubleshooting wizard. If the wizards do not help you to resolve your problem, please contact our customer support team; our specialists will be happy to help you to set up your remote control.
When the client application (the pop up window with the grey background) encounters an error, it will remain open, and a message will be displayed in a box in the centre of the window. Example:
In the example, the heading of the error is "No Remote Detected." Informative text is displayed in the text, recommending a course of action. You should always try this first. If the recommended course of action does not succeed, you whould use the troubleshooter, which will suggest more options.
If you followed the Quick Start, and installed software from the CD provided with your Monster controller successfully, then you have installed the Monster client application. If the Monster client application is installed and running, it should launch automatically when you do a connectivity check.
If the client application is not installed, you will see a dialog like this, when the Monster web site attempts to connect to your Monster controller:
In this case, you should select the option to install the Monster client software.
The Monster client application pops up in a separate window, and has a grey background. it should look something like this:
If all goes well, this button should close by itself, during a connectivity check, after it has completed.
If the window is showing an error, it will remain open, and there will be a message providing additional information, which you should note for troubleshooting. Here is an example of an error with the client application:
When we say "Language", we are really talking about the Infrared Language that your existing remote control uses to control the device.
There are many different Infrared Languages. The remote needs to know which of these languages is used to control your device.
Power On Delay. When a device receives a 'PowerOn' command, it takes a certain amount of time to 'warm up' the device and resume normal operation. For most devices this happens very quickly, but for some devices such as televisions and receivers it can take up to 3000 milliseconds (three seconds).
Inter-key Delay. When a device receives an infrared command the device will become 'busy' processing the command. The amount of time required before the device will respond to another command is known as the inter-key delay, and normally ranges from zero to 300 milliseconds. Devices with long inter-key delays take longer to respond to multiple infrared commands (for example, when changing television channels).
Input Delay. When a device switches inputs (e.g. goes from Video 1 to Video 2) the device will become 'busy' processing the command. The amount of time required before the device will respond to another switch input command is known as the Input delay, and normally ranges from 5
It is best to enter the model number exactly how it is written on your device or on the user manual for your device. Don't worry if you're not sure. Just type it in as you see it and we will search for the best match. Most manufacturers use UPPERCASE for their model numbers. Here are some examples of model numbers:
AV-32D303
CDP-CX240
RTS 2628V
Many manufacturers print the model number on the front faceplate of the device, or on a sticker on the back of the device. If you look at the back of your device, do not be confused by the serial number. Make sure you look for the model number. Another good place to look is on the user manual for your device. Most manufacturers use UPPERCASE for their model numbers. Here are some examples of model numbers:
AV-32D303
CDP-CX240
RTS 2628V
Aconda
It is very important that you find the model number because this will allow us to find a good match. However, if you cannot find a model number look for a "family", "line" or "series" designation on your device. This will allow us to show you a list of AV components with that designation.
The most important thing you should do after your remote has been updated is synchronize it with your entertainment system. Synchronizing your remote with your system tells the remote what devices are on and off, and what their inputs are set to.
Note: You will only have to do this the first time you try an Activity. From then on your remote will remember these settings and will control all the devices automatically for you.
To synchronize your remote:
Turn off all your entertainment devices manually or using their remote controls.
On your remote choose an Activity you would like to try.
If your remote did not seem to turn on the correct devices for the activity, or if an input or setting is not correct (for example, you do not see a picture on your TV or hear sound) press Help on your remote.
a. Answer the questions on your Remote's LCD screen. This will synchronize the remote with your entertainment devices.
Press Power on the remote to
Try to determine the cause of the problem. If you think you know the cause of the problem, click on the appropriate link next to that device. If you are not sure, click on Troubleshoot next to that device, or click on Troubleshoot next to the Activity for which that device is not controlled properly.
Click on More Options for that device and Learn the infrared command from your original remote.
Because the behavior of each button changes depending on the Activity you are in (e.g. Watch a DVD), you need to pick the Activity and then the device before specifying which button you want to customize. Click Customize next to the Activity you want to change the behavior of a button in.
The Characterization Activity is used to help you setup your controller for a device that is not yet in our database and that you do not have the original controller for. In this case, the members's website will find all of the possible infrared languages for your device and put them into the Characterization Activity. The next time that you update the controller, you will be able to test each of these languages to see if any one of them controls your device.
Once all of your devices are setup and being controlled by the remote, you will no longer need this Activity and it should be automatically removed from your configuration. If it is not removed automatically then you can remove it by returning to your home page, clicking on the 'Remove an Activity' and then select the "Characterization" Activity from the list.
Each of your AV components has a remote control and a unique set of characteristics. For the remote to control your components as a single entertainment system, it needs to know both the remote control commands used and the characteristics of each device.
As an example of a characteristic, a device such as a Stereo Receiver can have many different inputs (CD, DVD, Tape, Tuner etc). Each input allows the Stereo Receiver to play sound from a different source. The device's remote control sends the command to change between those inputs when you press the button called "Input".
Once the remote knows about each component's characteristics and the commands used to control those devices, the remote can be configured to control groups of components together to create Activities.
During the test drive, users are sometimes directed to choose a similar remote, if an exact model number match is not found. In contrast, new users that have not run the test drive typically have the opportunity to use the controller's intelligent learning system to make an informed choice of similar devices.
After converting your test drive account, we recommend that you choose "More Options" from the "What do you want to do next?" page. This will bring you to your home page. Remove the device that is not functioning properly, and then "Add" the device again from the left panel (Devices). This will allow you to configure your device using the standard Device Wizard, and enable you to make use of the controller's intelligent learning system.
Home electronic devices such as televisions, VCRs and stereo receivers, require an audio and/or video "signal" to perform their intended purpose (playing audio or video). This "signal" can come from a cable company, an antenna, a satellite, a VCR, a DVD player, etc. Typically, the signal is sent via a cable, or multiple cables that plug into connectors on your device. The connector that the cable plugs into is called an "input".
There are different types of inputs, and sometimes a single device can have more than 1 type of input. Examples of different inputs include RCA inputs, co-axial inputs and optical inputs. Here are what these inputs look like:
What we call "Inputs" are also known as "Sources" or "Functions" of a device. Your device will have one or more inputs (e.g. Antenna, Video 1, Video 2, DVD/LD, etc). Each input allows your device to process sound and/or video and from a different device. To find the names of the inputs for your device please try one or all of these suggestions:
Using the Input, Source or Function button(s) on your device's original remote, switch though all of the inputs and note the name of the input that is shown on the device's screen or display.
Review the User Manual for your device which should list all of the available inputs.
Look at the back of the device and make a note of the names and number of the inputs.
The login id or password may be incorrect.
Close this window then click on the "I can't log in" link on the login screen.
Once you have determined the correct login id and password, you can avoid having to type in your login id each time by clicking the "Remember my Login ID for next time" checkbox on the login screen.
If you have upgraded your existing controller
The website will automatically convert your existing Configuration to the correct format for your new controller. To ensure that the conversion is complete, please follow the instructions below:
Install the latest Software onto your computer by following the instructions in your Quick Start User Guide.
After installing the software, a web browser will open automatically and direct you to the Account Information page.
Click on the link 'I already have an account!'. You will be directed to the Monster User login page.
Login to your account as normal.
Click on the 'Connectivity' link from your home page and then follow the instructions to download and run a connectivity check.
Update the controller as normal.
You will need a separate account for each of your controllers.
To create a new account, simply follow the instructions in the box as a New User. To clone your account, please contact Customer Service. This will save you from having to set up your AV components and set up Activities again.
Login to your account as normal.
Click on the 'Connectivity' link from your home page and then follow the instructions to download and run a connectivity check.
Update the controller as normal.
Your address is used by the website to determine which TV listings are appropriate for your area.
We are grateful if you let us know where you heard about us and who you purchased the controller from so that we can determine how effective our advertising and training programs are.
Every customer gets their own, unique login ID. This is so that you can log in any time you want, and the web site knows who you are, and what your controller settings are. If the login ID you would like to use is already used by another customer, simply choose a different login ID. The best login ID to use is your email address because then you know no other customer will already have it, and it is easy for you to remember.
We value your privacy and will only send you information that relates to the remote.
From time to time we will send you updates on features and enhancements we have added to the Member web site or controller firmware, and keep you informed of any bug fixes. This will allow you to know when to connect the controller again to try them out. We suggest that you join the Member Mailing List and that if you find that the information we send you is not useful, you can easily change your Member Profile from your Member Home page (once your remote is set up).
As a valued Member, we may also send you special offers from time to time so that you, your friends, or family can purchase a controller at a significant discount. Again, it is easy to remove your email from the Member Mailing List if you find that these special offers are not helpful.
To set up a controller, follow the setup questions one page at a time. Choose the correct answer to a question, or chose an option and click Next. The setup should take less than an hour, but for some customers with complex entertainment systems and who wish to do customization, the setup could take longer.
The setup process is as follows:
Prepare for setup by installing communication software on your computer.
(AVL 300) Specify any lighting or Z-wire wireless devices you with to control with your Monster Controller.
Specify the model numbers of the components you wish to control as a system with the Monster Controller.
Answer Activity questions (such as "when you watch a DVD, do you listen to the sound from your TV's speakers or your stereo's speakers?").
Update your controller's memory with the configuration downloaded from your account
Please note that you require Macromedia Flash installed to view the Tutorial. If you do not already have it installed, please click here to download the application.
To use the search tool, enter the terms you wish to search for into the text field, and then press the 'Search' button. Here are some examples of searches:
USB. Return results that are relevant to USB issues.
USB Windows. Return results that are relevant to both USB and Windows.
"USB cable" Windows. Return results that are relevant to both "USB cable" and Windows.
Different signals are connected to different inputs on your device. Usually a device can only select one input at a time, so it is necessary to tell your device which input to select. For example, your television may be setup to show signals from your cable company, your VCR and your DVD player. To show the signal from your DVD player (ie. to watch a DVD), you must select the input on your television that your DVD player is connected to. So if your DVD player is connected to an input called "Video 2", then you have to select the "Video 2" input on your television to watch the DVD.
A Similar Device has the same Infrared Language as your device, and a similar set of Features.
Examples of Device Features are:
How you turn the power on and off (one button, or two buttons).
How you change channels (two digits, or three digits, or digits and enter).
How many inputs the device has. (e.g. how many other devices can be connected to it)
When you click Order Now, you will be directed to our online store, where you can purchase any model of Monster Controller. You will be able to return at any time to the test drive page by clicking the Member Login link and using your test drive login ID and password.
The Monster Controller test drive is concerned with setting up devices and one-touch access to Activities. Aside from the graphics used, the test drive is the same for all models of Monster Controller. At Intrigue Technologies, we believe that all universal remotes should be able to control all brands. In fact, we guarantee it. A test drive that was initiated with any model of monster controller can be converted to work with any model of Monster Controller purchased.
A test drive that was initiated with any model of Monster controller can be converted to work with any model of monster controller purchased. At Intrigue Technologies, we believe that all universal remotes should be able to control all brands. In fact, we guarantee it.
Once a regular setup is converted from the test drive setup, users are able to make customizations to their remote, and these are specific to the different model numbers, because the different models have different features and button layouts.
If you did not match exact model numbers when you took the test drive, we recommend you either run the test drive again, or wait until you receive your Monster controller, and then start over by clicking the New User Setup link.
The welcome page is displayed when you first login to your Monster account. This page will direct you to the area of the Monster Controller Member website that can best address your needs.
If you are unsure about which option will give you what you need then just select 'More Options'. This will take you to your Monster Conteoller Home page and give you access to add or modify any devices or Activities.
In order to control your entertainment system, we need to know the make and model of the AV components you wish to control. From this information, and your Activity preferences, we can figure out how to set up the controller to control them together.
The controller database is large and constantly growing, however there are some AV components which we do not yet know about.
Don't worry, we can still control these devices. To do this, we will need to collect a little more information from you.
The Update process takes all of the information that you have provided to the website and builds it into a single file that can then be downloaded into the controller.
Once this information is loaded into the controller, then you are ready to control your entertainment system.
The Update process consists of three steps.
The Update file is created.
The Update file is downloaded to your computer.
The controller is updated with the information contained in the Update file.
NOTE:Familiarity with Windows and Windows terminology is recommended to complete this installation process.
Windows does not accept our drivers if the Windows Drivers exist in the system. This has become a problem since the latest Win 98 SE updates.
Complete the following procedure to allow the Controller to install its own drivers:
NOTE: This process requires the Windows 98 SE CD. Please do not attempt this process unless you have access to the Windows 98 SE CD.
1. Ensure the controller is plugged into your computer.
2. Backup these files:
c:\Windows\Inf\HIDDEV.inf
c:\Windows\Inf\Other\MicrosoftHIDDEV.INF
Use one of the following methods to backup these files in a way that Windows cannot automatically find them again:
Compress the files using WinZip, WinRAR or a similar tool, and then delete the uncompressed files from your system.
E-mail these files to yourself and then remove the files from your system.
3.
To get to the file associations window:
1) Click the Windows Start button, and then click Programs, then Accessories, then Windows Explorer.
2) Click Tools.
3) Click Folder Options.
4) Click the File Types tab.
Listed below are the 6 files the Monster controller installs into the system and their corresponding application.
EZCONFIG - EasyZapperUpload
EZHEX - EasyZapperUpload
EZTUT - EasyZapperDeviceTutor
EZTUTOR - EasyZapperDeviceTutor
EZUP - EasyZapperUpgrade
EZUPGRADE - EasyZapperUpgrade
To view how Windows handles the file types you must click a file extension listed under Registered File Types to view details displayed under Details for 'Drive' file type. Verify that the file opens with the appropriate application. If the extension is not associated with the corresponding application listed above, click Change and browse to the appropriate application. The executable applications are listed in the directory path you chose
For the Niles repeater to operate correctly with the controller, ensure the Niles repeater is switched to the Low setting. This device has a Low and High setting. When it is set to High, the Niles repeater has difficulty receiving commands from the controller. Setting it to Low allows proper communication. Refer to the diagram below to make the changes.
To add your X10 device follow the steps below:
1. Login to your home page.
2. Click Add a Device.
3. Select Home Automation and click Next.
4. Select Light Controller and click Next.
5. Select the manufacturer and enter the model number.
The best way to control your X10 device is by using the Device button (Device Mode) on the controller. You can modify the buttons in Device Mode by clicking More Options next to the device on your home page. Then click Customize the Device, Sound, and Picture commands for this Device.
Note: Many X10 devices are RF (radio frequency) controlled. The controller can send IR (infrared) signals only. You can purchase an IR to RF module from X10 if your device is RF. Refer to your X10 documentation to verify whether your X10 controller is capable of receiving IR.
This problem occurs when an application on your computer is blocking the controller from contacting our web server. To resolve this issue ensure any pop-up blockers, anti-virus, or firewall is allowing the Monster applications through.
We recommend that you disable these applications while configuring the controller.
1. Ensure you have the software installed on your computer. If you have not yet installed the software, you can download and install from the support page.
2. Disconnect the controller from your computer.
3. Click the icon in the system tray to start the Monster Monitoring application.
4. You will be prompted to plug in the controller. Plug in your controller.
5. If the controller is recognized, the following message will be displayed: ?The controller is currently connected to your computer?. If you are asked to install the drivers, you can install them now
1. Ensure you have the software installed on your computer. If you have not yet installed the software, you can download the software from the support page.
2. While the Monster controller is still connected to the computer, remove one of the batteries from the battery compartment of the controller. Wait five seconds, and then replace the battery.
Ensure you have the software installed on your computer. If you have not yet installed the software, you can download it from the support page. Disconnect your Monster controller from your computer. Restart your computer and reconnect the Monster controller.
Ensure you have the software installed on your computer. If you have not yet installed the software, you can download it from the support page. Open the Device Manager:
a. Click the Start menu.
b. Click Settings and then click Control Panel.
Click System to view the system proprieties. Click the Hardware tab and click Device Manager. When the controller is detected, it will be listed under Human Interface Devices.
The following image shows what the Device Manager will look like when the controller is disconnected.
The following image shows what the Device Manager will look like when the controller is connected.
Now connect the controller to your computer. The Device Manager will update to show the devices currently connected to your computer. Note: If your computer is having trouble communicating with the controller, then it may take up to 30 seconds for the Device Manager to update. If your computer is able to communicate with the controller, then it wi
Close all controller applications Check that all controller applications have been closed:
a. Open the Windows Task Manager by pressing Ctrl + Alt + Delete. Note: For Windows NT, Windows XP pro or Windows 2000 systems, you will need to click Task Manager on the Window Security dialog box that will appear when you press Ctrl + Alt + Delete. b. End any processes named: EasyZapperManager.exe, EasyZapperUpload.exe, EasyZapperUgrade.exe, and EasyZapperDeviceTutor.exe. Do not end EasyZapperMonitor.exe.
If you continue to get a message that the controller application is already in use, restart your computer.
The controller does not require any device drivers other than those that were installed with your operating system.
If you are ever prompted to install drivers, follow these steps:
When you are prompted for a driver, select Search for a suitable driver and click Next.
When you are prompted for the locations to search, clear all option buttons and click Next. The wizard will then find an existing driver.
Click Next to continue and then click Finish the completed the steps in this wizard.
Click Next to exit this wizard.
To ensure your Monster Controller is communicating with your computer running Windows 98SE or ME:
Ensure you have the Monster software installed on your computer. If you have not yet installed the software, you can install it now. Ensure your Monster Controller is disconnected from your computer.
Open Device Manager:
a. Click the Start menu.
b. Click Settings and then click Control Panel.
c. Click System to view the system proprieties.
d. Click the Device Manager tab. If there is an error communicating with the Monster controller, then the Device Manager will display an icon (either USB Device or USB Human Interface Device) with a yellow question mark on it. If you can see this icon, ensure it disappears when you unplug the Controller, and appears when you re-plug it. If the Monster controller has this icon, try removing the controller's battery. If this does not fix the problem you may need to reinstall the latest USB drivers.
To ensure your Monster Controller is communicating with your computer running Windows 2000 and XP:
Ensure you have the Monster software installed on your computer. If you have not yet installed the software, you can install it now.
Ensure your Monster controller is disconnected from your computer.
Open the Device Manager:
a. Click the Start menu.
b. Click Settings and then click Control Panel.
c. Click System to view the system proprieties.
d. Click the Hardware tab and click Device Manager.
If there is an error communicating with the Monster controller, then the Device Manager will display an icon (either USB Device or USB Human Interface Device) with a yellow question mark on it. If you can see this icon, ensure it disappears when you unplug the controller, and appears when you re-plug it. If the Monster controller has this icon, try replacing the controller battery. If the Monster controller does not have a yellow question mark, then it is being dete
The Dish Network PVR is by default set to accept UHF/RF (radio frequency) signals only. The Monster Controller is capable of sending only IR (infrared) signals.
The Monster Controller will still be able to control your PVR, but you will first need to set the PVR Language to accept the language the Monster Controller is using.
You must test the Monster Controller with each address on your device, until you find an address that controls your device.
Note: You should have updated your remote for the first time before trying these steps.
On the Monster controller:
Press the Device button and select the Dish Network Cable box from the LCD screen. If you do not see the device on the first page press the Next button.
Now press Channel Up on the Monster controller. If channel up works, you are done. If not, go to the next step.Note: The Dish 811 and 921 need to have the antenna disconnected before they will accept IR signals.
Press SYS INFO on your recei
Your Sony Playstation 2 (PS2) has a built in IR sensor so the Monster Controller can control it, even if you do not have the original controller. You need to add it as a Game Console.
Note: If you purchased PS2 prior to December 2003 then the Monster Controller will not be able to turn it on or off, but it will still be able to control the other functions.
The Monster Controller is unable to control this device. The reason for this is the Kenwood VR-410 is UHF/RF (radio frequency) controlled only, and the Monster Controller is only capable of sending IR (infrared) signals.
The Kenwood VR-410's original remote is capable of sending both IR and RF signals, but the IR is used to control other IR capable devices.
In order for any controller to be able to control the Sony Camcorder CCD-TRV12E or CCD-TRV12 you must set the commander switch on the camcorder to ON.
If you have trouble finding this feature on your camcorder refer to page 36 of your manual.
These receivers do not have IR (infrared) capability. The Monster Controller cannot control these receivers.
Model 4700 and 4900: These receivers have IR capability. The Monster Controller will be able to control these without any extra modifications or programming to the receivers.
Model 5000: You can tell if your model 5000 receiver can accept IR components based on the serial number of the receiver. BTFxxxxx and earlier receivers are UHF/RF (radio frequency) only. BTGxxxxx may or may not have an IR component. BTHxxxxx and later receivers have IR capability, giving it both IR and UHF/RF capability by default.
To ensure the Monster controller controls your devices properly, you must disable Net Command.
To disable Net Command you must delete all devices associated with it. Open the Mitsubishi Television's setup menu. Select Delete at the setup menu. Select Entire Configuration and then select Next. Follow the onscreen instructions to delete the entire configuration. To finalize your selections and complete the NetCommand setup, select Finish from the finish screen.
1. Replace the battery in the controller.
Note:You may not receive a low battery warning on the controller because the batteries still have enough power to operate the controller in other cases.
A program that is interfering with the controller application can cause this error. It may be a spyware application that is interfering with the controller application. To resolve this issue please do following.
1. Reboot your computer. Try updating your Monster Controller. If the error appears again try step 2.
2. Download the latest Monster Controller software from the web site. Do this by clicking the Support link in the upper right corner of your Monster member homepage, then click Software in the Downloads section. Choose the appropriate operating system. Once the software is downloaded and installed, try updating your Monster remote. If you continue to experience Runtime Error 1, do step 3.
3. Run a spy ware removal program such as Ad-Aware or SpyBot. Try Updating your Monster remote.
By default the Help button on the controller will only ask you about AV components that are part of the current activity. It is possible to have the Help button ask about all of your devices. Follow the steps below to enable the feature.
1. Login to your home page. This is the page where you can view all of your AV components and activities.
2. Click My Controller Options.
3. Click Settings.
4. Using the On-Screen Help system options select Full.
5. Click Save.
6. Update your controller.
When you use the Help button, the controller will first ask about the AV components currently being used, then it will ask if your other components are turned off.
At this time we do not have a camcorder device type, but you can still add it as a VCR since a camcorder has the same basic functions.
1. Login to your home page. This is the page where you can view all of your devices and activities.
2. Click Add a device.
3. Select Video Recorder.
4. Select VCR.
5. Follow the online instructions.
Now setup a Play a Videotape activity to control it.
There are many different problems that may cause a compiler error. To correct a compiler error, do the following:
1. From your Monster home page, click Customize beside an Activity.
2. Click Run the setup wizard again.
3. Once complete, you will be returned to your Monster home page. Repeat steps 1 and 2 for each Activity.
4. Click Update My Controller.
If you are still experiencing a compiler error, contact the Monster Support Team.
It is important you ensure the member's web site can communicate with the controller once you have updated your PC with Windows XP Service Pack 2 (WinXP SP2).
When you click Update My Controller, a message will appear indicating the web site has been blocked from downloading files to your computer.
To allow the download from the member's web site:
1. Click the message "To help protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for options...".
2. Click Download file.
3. Click Open.
The Monster Controller is not supported on Mac Classic operating systems (System 9 or earlier).
The controller is only supported on the Mac OSX operating system (version 10.2 or higher).
In some cases, there can be conflicts with the Java installation when Mac OSX v10.2 (Jaguar) is upgraded to Mac OSX v10.3 (Panther).
1. Disconnect your Mac from the Internet before starting the Monster Controller Software installation.
Or
2. a) Under System Preferences choose .Mac.
b) Then choose .iDisk.
c) Disable your iDisk auto-synchronization.
d) Start the Monster Controller software installation.
Or
3. On Panther (Mac OS 10.3) you can set your iDisk to automatically synchronize so that iDisk is permanently placed on the desktop. If the iDisk is active, then software installers sometimes scan the available drives before proceeding with the installation. The Monster Controller installer will stall just before you are prompted to choose your installation disk. The Monster Controller software installer will take approximately 5 minutes to install the software.
Note: The stalling problem can occur with any installer that gives multiple disk options.
We believe this issue is caused by an error in this latest version of Mac OS X. More specifically, this is caused by a problem with the Java virtual machine. The following links will give you more information on this issue and some suggestions on how to resolve the problem:
http://www.readerware.com/Panther.html http://developer.apple.com/technotes/tn2002/tn2099.html
Note: The solutions contained in these links are not approved by Apple or Monster Cable and are of a technical nature. Any use of these solutions is done at your own risk.
The latest Monster Controller Client Software application version is 3.3. To install from your CD, simply insert the CD in your CD or DVD drive. If the installation application does not start automatically, you may need to start it by using Windows Explorer or the Macintosh Finder.
The error message: "This upgrade is not intended for your Monster Controller" means the downloaded firmware file is not compatible with your controller.
In most cases, the solution to this problem is to perform a Connectivity Check, and then try the upgrade again.
1. When the warning message: "This upgrade may not be intended for your Monster Controller" is displayed, click OK to perform the upgrade.
Note: This warning message does not normally indicate an error. Often it means the version of firmware currently on your controller is the same as the version you are attempting to upgrade to.
Note: This procedure is for Internet Explorer.
Select Internet Options from the Tools menu in Internet Explorer. Click the General tab. Under Temporary Internet Files click Delete Files. Click OK to confirm deletion of these files. Update your Monster Controller.
If you continue to experience the same problem, try the next steps:
In Internet Options click the Security tab and ensure the security level is set to Medium. Click the Privacy tab (if it exists in your version of Internet Explorer) and ensure the privacy level is set to Medium.
Open the Norton Internet Security program. Click the Assistant tab and click Control Application. Click Control Application. Click Click here to scan for Internet applications. In the following window, click Next to start the application scan (this may take some time depending on how many programs you have that access the Internet). Once complete click Stop or Next and you will be taken to the next window. Click Add. Type the following in the File Name box: EasyZapperUpdate.exe Click Open. Click Permit this application access to the internet, then OK. Choose an application category (General or File Transfer) and then click OK. In the next window, you will see the executable program added to the NIS list of allowed programs. Repeat steps 7 to 12 for EasyZapperUpgrade.exe and EasyZapperDeviceTutor.exe. Close the NIS program. You should not have problems accessing the site with the NIS program enabled. Login to your account and update your controller.
Ordinarily, the Zone Alarm program will automatically create rules for any application that accesses the Internet the first time you use the program. In the case of the Controller Client Software applications, it does not do this. It simply denies access to the site.
In Zone Alarm Pro, select Privacy. Select Mobile Code Control. Select Custom. Click the Cookies tab. Clear the checkbox Disable Web Bugs.
Disable any anti-virus or pop-up blocker program or refer to your program's user manual for instructions on how to allow applications through.
If your computer is connected to the Internet via a router, refer to your router's user manual for instructions on how to allow applications through.
Ensure the Monster Controller is disconnected from the USB cable. Unplug all USB devices. Remove the batteries from the controller, wait 10 seconds and then connect it to the USB cable. (The controller will get power from the USB and should then be recognized by your computer).
Ensure the Controller is disconnected from the USB cable. Remove the batteries from the controller, wait 10 seconds and then connect it to the USB cable. (The controller will get power from the USB and should then be recognized by your computer). Start the Device Manager:
a. Click Start on your desktop.
b. Click Control Panel.
c. Click System.
d. Click the Hardware tab.
e. Click Device Manager.
f. The Device Manager window will be displayed. This window allows you to see which devices are connected to your computer.
Look for a category Human Interface Devices. If the category is not present, click Scan for Hardware Changes. If the category Human Interface Devices is present, but one of the devices listed has an exclamation mark, follow these steps:
a. Right-click on the device with the exclamation mark, and click Uninstall.
b. Click Scan for Hardware Changes.
c. The Device Manager window should now update.
When the controller is connected corr
If the USB port does not detect the controller it could be due to a faulty USB port, or even a conflict with other software that is installed on your computer.
Connect the controller to a different USB port on your computer. Connect the controller to a different computer via USB.
You cannot reset the controller back to the factory settings. However, if you update the firmware that will remove the configuration and the controller will just read "firmware update successful".
1. Click the Support link from your home page. 2. Click Firmware in the Downloads section. 3. Follow the instructions to upgrade your firmware. 4. Once the firmware upgrade is complete, your controller will display the message Firmware Upgrade Successful. 5. The controller will be unusable until it is updated with a configuration. To add a configuration to the controller, click Update My Controller.
Description:
"1933: the windows installer service could not update the protected files"
Solution:
This issue occurs if Windows Operating System files are missing or are corrupted. Follow the link below to find steps to fix the issue.
http://support.microsoft.com/default.aspx?scid=kb;en-us;314812
Battery life is typically two to four months with the controller. The actual battery life depends on lithium ion.
You can extend the battery life of your controller by lowering the backlight timer. To adjust the backlight timer login to your home page, and then:
Click My Controller Preferences.
Click Settings.
The Help button assists the user with troubleshooting and synchronizing devices controlled by the Controller. Press the Help button to display a series of questions on the LCD screen and answer accordingly.
You have added a Play Station 2 Slimline version.
If you do not own the Slimline version please re-add the device with the model number: PS2. You can do this by clicking Add a Device from your Monster Home page, after you have completed the initial setup.
Click the Windows Start button and then click Control Panel
Click Add/Remove Programs.
In the Add/Remove Programs window select Monster Desktop Messenger and click Remove. Windows will ask you to confirm uninstalling the program, click Yes.
Once the program has been uninstalled, close the Add/Remove Programs window.
A temporary problem has been discovered with the update phase of setting up your controller.
At the end of the update phase, the Monster Controller update application may stop responding (for example, you can't close the Monstyer Update Application window).
At that point please perform the following:
1. Disconnect your controller from the USB cable. You will then see the following warning message:
2. Remove the batteries from the controller.
3. Reinstall the batteries.
Your configuration will not be affected.
After reinstalling the batteries, your controller should work as expected. We are working hard to resolve this temporary problem as quickly as possible.
A temporary problem has been discovered with the update phase of setting up your controller.
At the end of the update phase, the Controller reports all 16xx errors related to a problem with the windows InstallShield. Some common errors are:
1607 Unable to Install InstallShield Scripting Run Time
1608 Unable to Create InstallDriver Instance
1603 Fatal Error During Installation
The InstallShield software is used to install applications on your computer. If you receive a 16xx error it may be due to the InstallShield software, improper drive settings, or it may be corrupt.
Re-install the latest software by clicking Support from your members account.
Click Software in the Downloads section.
Follow the instructions to download the latest software.
Reboot your computer and install the software file you downloaded in step 3.
Note: If installing the latest software does not work, visit the official InstallShield website http://consumer.installshiel
The Monster Controller can control your AV components, but first you need to install a new firmware version.
To upgrade the controller's firmware:
Click Support.
Click Firmware.
Follow the instructions to update the firmware.
To add a new component: 1. Click Add a Device in the Device table on your home page and follow the wizard's instructions. 2. When you have completed the wizard's instructions click Update My Controller.
NOTE: Removing an AV component is not recommended and should only be done if the component is not part of your entertainment system. If any modifications have been made to the component, you will lose the changes when you remove it. If a component is not working the way you would like, read the FAQs, use the Help button, or contact Customer Support before removing it.
To remove a component: 1. Click Remove a Device in the Device table on your home page and follow the wizard's instructions. 2. When you have completed the wizard's instructions click Update My Controller.
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